VAN THUAN GROUP
Privacy Policy
Purpose of information collection
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Understand customers' requirements and desires to provide the best customer service support.
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Provide services to buyers
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Process orders and deliver to the address provided by the buyer.
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Introduce promotional programs, discounts, and new announcements about the products provided by the company.
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Contact and resolve issues with customers in special cases.
Scope of information collection:
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Full name
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Email
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Phone number
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Message
Scope of information usage
The information provided by users is only used internally by the company and partners who have signed contracts to perform a part of the Company's services (the information may be partial or complete) for the purpose of providing the best support when users use services provided by the Company.
Customers' personal information will be kept strictly confidential except in cases where there are requests from judicial agencies including: Procuracies, courts, police agencies investigating violations of the law by customers.
Duration of information storage
Customers' personal data will be stored until there is a request for cancellation from the customer. In all other cases, customer information will be kept confidential on our system.
Entity or organization allowed to access customer information
Van Thuan Manufacturing and Trading Co., Ltd. commits that only our company is allowed to access your information for the purpose of providing products, services and support. We will not provide it to any other third party if we have not received your consent except in cases where there are requests from competent authorities.
Means and tools for users to access and edit their personal data
Customers can exercise the above rights by contacting us via the phone number or contact address published on the website.
Commitment to keeping customers' personal information confidential
When deciding to send your personal information, it means that you accept the privacy terms we have stated above. Van Thuan Manufacturing and Trading Co., Ltd. will also use all measures to keep customer information as secure as possible.
Users' personal information is one of our most important assets. It is kept confidential in our data center and is only accessed when it is necessary to verify personal information to enforce this privacy policy. We are committed to not disclosing to third parties personal information, information about the use of the govanthuan.com website by users (for example, the areas that users visit or the services that users access), except in the following cases:
With the user's consent to share information with a third party. Third parties are service providers hired by us to deploy services, such as: server services, web development, payment methods and customer service. These companies and individuals will access users' personal information when needed to perform their functions, but will not share that information with any other third party.
When competent authorities request. Specifically in the following cases: (a) protecting the rights or assets of govanthuan.com or partner companies; (b) preventing crime or protecting national security; (c) protecting the personal safety of users or the public.
The company is committed to keeping all users' personal information absolutely secure in accordance with the personal information protection policy of the e-commerce website govanthuan.com and other provisions of Vietnamese law.
Buyers' information on the govanthuan.com website is used to provide products, services and support. When needing assistance in checking, updating, adjusting or deleting information, buyers should contact the company directly for support.
When detecting violations in the exploitation and use of user information, customers please contact directly the Hotline number of Van Thuan Manufacturing and Trading Co., Ltd. for prompt support and handling.
However, due to technical limitations, no data that can be transmitted over the internet can be 100% secure. Therefore, we cannot make a firm commitment that the information you provide will be kept absolutely secure. For the same reason, we cannot be responsible in the event of unauthorized access to your personal information if you share password-related information with others.
If you do not agree with the terms described above, you may choose not to send us your personal information. However, we do not guarantee that you will have the rights and support as stated in this "Privacy Policy".